Q: Do you deliver to regions outside the US and Canada?
A: At present, we only deliver to the U.S. states and Canadian provinces/territories.
Q: What is the process to create an account?
A: Locate the "Sign Up" button at the top of our website—input your email address, set a password, and add a shipping address (optional). Having an account enables you to track your orders, save items you love, and speed up the checkout experience.
Q: Can I exchange a product?
A: Direct product exchanges are not currently available. If you wish to change the size or style, please place a new order for the new item and submit a return request for your original product within 30 days of receiving it.
Q: How should I report a product quality issue?
A: If the product is verified to have a quality defect or was shipped incorrectly, you can contact us by [email protected] and we will collaborate with you to reach a resolution.
Q: Is order tracking available?
A: Absolutely! Once your order is dispatched, you will receive a tracking number via email. You can monitor the delivery status through our shipping partners (United States Postal Service/USPS, Canada USPS International).
