- Products must remain unused, unworn, and in their original condition (tags intact, no stains, odors, or damages).
- Items marked “Final Sale” (final sale merchandise) and personalized items are not eligible for return or refund.
Direct exchanges are not available at this moment. Should you need a different size or style, please place a new order for the replacement item and request a return for your original purchase within 30 days of delivery.
- Start Your Return: Contact our customer support at [email protected] by email, providing your order number and information about the items you intend to return to initiate the return request.
- Obtain a Return Label: Qualified customers located in the U.S. and Canada will be sent a pre-paid return shipping label via email.
- Send Back the Items: Package the products securely (preferring the original packaging) and deliver the parcel to the carrier indicated on the label.
- Processing Timeline: We will examine returned items within 3–5 business days after receiving them. Approved refunds will be credited back to your original payment method (it may take 5–7 business days for the refund to reflect on your bank statement,We are unable to confirm the bank's fund transfer timing as it is beyond our control).
If you receive a damaged, defective, or incorrect product, please send an email to
[email protected] within 7 days of delivery (attach photos of the item and your order details). We will provide a free replacement (if available in stock) or issue a full refund.
For shipments to Canada, any import duties, taxes, or customs fees charged by the Canada Border Services Agency (CBSA) or the shipping carrier are non-refundable. In the event of a return, we will refund the product’s purchase price (and our original shipping fee only when required by law and if the return is caused by our mistake). Import duties, taxes, and customs fees are excluded from the refund amount.
If you have any additional questions, please don’t hesitate to contact us. Email:
[email protected]
